My parents finally called later, and the depth of my brain function left was to watch the "Tooth Fairy", with my youngest son. It was nice, just to mindlessly stare at TV, not being responsible for anything. Whew, glad it is over. Amen!
With Pay as you go tech support I.T you need to pay only for the support time that you actually use. This eliminates chances of your hard earned money going waste. Moreover, in most of the cases, there is no expiry time on the number of support hours that you buy too. This way you will be saving significant amounts of money in the long run. In fact, this is one reason for the rising popularity of this service.
When you're an entrepreneur it's not your tech support I.T expertise like your business degree that people care about as much as the story of how you got to where you are today. The truth is often our passion for wanting to help others is rooted in something very personal to us, so it's incredibly important to share that reason why. I've also realized that it's okay to share our mistakes - they are an important part of our truth so don't be afraid of sharing them. It's from our mistakes that we are much better teachers.
How many customers does this leave unhappy. Even one is too many. By all means have your tech team help out with internal Managed I.T support uttah. issues, but only after all customer facing issues have been resolved. In the meantime an outsourced support team can do the grunt work for the rest of your staff.
Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support..." on the front, "...I don't get paid to care" on the back.
My search brought up terms and "technospeak" which threatened to turn me into the world's first "carbon-based life form" computer catapult. I know I am not the only one who feels there should be an easier way to find a company who is geared to a serving a small to mid-sized business. Is there anyone out there? Hello?